Privacy Policy
Attentive Care Solutions Ltd ("we," "our," or "us") is committed to protecting the privacy of all young people and families who engage with our mentoring services. This Privacy Policy explains how we collect, use, and store personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We collect and process the following personal data when you use our website or participate in our mentoring programmes:
Personal Information (provided by you and/or the referrer):
Parent/guardian contact details (name, email address, phone number).
Young person participant details (such as name, age, school year, interests, and mentoring goals).
Website and Technical Data:
IP address, browser type, and website usage information (via cookies or analytics tools).
Programme Data:
Session records, communication logs, and feedback forms.
We will always collect the minimum information required to deliver safe and effective mentoring.
2. Lawful Basis for Processing
We process personal data under the following lawful bases as defined in UK GDPR:
Consent – when you agree to us processing data (e.g., via registration forms or sharing details with the referrer).
Contract – where processing is necessary to deliver our mentoring services.
Legal Obligation – where we must comply with safeguarding, child protection, or other legal requirements.
Legitimate Interests – where processing is necessary for the operation and improvement of our programmes, and does not override the rights of participants.
3. Why We Collect Data
We collect personal data in order to:
Provide safe, tailored mentoring services for teens.
Communicate with parents/guardians about participation and progress.
Match young people with appropriate mentors.
Monitor, evaluate, and improve our programmes.
Meet safeguarding and legal responsibilities.
4. Data Sharing and Third Parties
We will never sell or rent personal data to third parties.
We may share limited information with:
Trusted service providers (e.g., secure communication or scheduling platforms) under strict data protection agreements.
Safeguarding agencies or authorities, if legally required to protect a child or young person.
5. Data Storage and Security
Data is stored securely using [insert storage method, e.g., encrypted cloud-based systems].
Access is restricted to authorised staff and vetted mentors who need it to perform their roles.
We regularly review and update security measures to protect against loss, misuse, or unauthorised access.
6. Data Retention
We retain personal data only for as long as necessary:
Participant data is typically kept for [insert timeframe, e.g., 3 years] after mentoring ends.
Safeguarding records may be kept longer if required by law.
Once data is no longer required, it will be securely deleted or anonymised.
7. Your Rights Under UK GDPR
Parents/guardians and, where appropriate, young people have the right to:
Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of data (where lawful to do so).
Restrict or object to certain types of processing.
Withdraw consent at any time (where consent is the lawful basis).
Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
Requests can be made by contacting us at [insert contact email].
8. Cookies and Website Tracking
Our website uses cookies to enhance functionality and collect anonymous usage data. You can manage or disable cookies in your browser settings.
9. Safeguarding Commitment
As we work with young people, safeguarding is our highest priority. Any data shared with us is handled in strict confidence and used only to support the wellbeing and safety of participants.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the date of revision.
11. Contact Us
If you have questions about this Privacy Policy or your data rights, please contact us:
Attentive Care Solutions
Data Protection Officer: David Helyer
Email: admin@attentivecaresolutions.co.uk
Phone: 07517661213